Press Release
 
 
NO MORE ‘WOW’ SERVICES ON PLUS HIGHWAY
06 July 2018

PETALING JAYA, 6 July -  PLUS Malaysia Berhad (PLUS) wishes to inform that the highway mobile Workshop on Wheels (WOW) service will no longer be offered on all its highways.

The end of WOW services, which was first introduced in October 2012, allows PLUS to re-evaluate and re-assess the effectiveness of the third-party service for the benefit and convenience of its highway users.

Over the years, PLUS has received numerous complaints from highway users on the WOW service including opinions on added value services that can be offered on its highways.

As such, should highway users require immediate assistance on PLUS-operated highways, they are advised to follow these following steps:-

Step 1:

Call PLUS Traffic Monitoring Centre (TMC) via the toll-free line 1800 88 0000 to speak to TMC and provide details and location of the vehicle breakdown.

Step 2:

TMC Officer will then assign a PLUSRonda response team to attend to the user immediately.

Step 3:

Wait for the arrival of the PLUSRonda response team.

Step 4:

PLUSRonda team arrives. Upon inspection, should the vehicle need to be towed, the PLUSRonda team will seek the driver’s permission to tow the vehicle to rest area, toll plaza or any nearest safe locations.

Step 5:

If the vehicle cannot be towed and the response team is unable to be repaired on site, PLUSRonda personnel will seek the vehicle owner’s permission for the vehicle to be towed and fixed by registered agents where all costs will be borne by the owner. 

Step 6:

TMC Officer will once again call the user to seek confirmation if the assigned response team has arrived and identify any further assistance that can be provided.

Towing service for Class 1 vehicles by the PLUSRonda to the nearest rest areas or toll plazas is complimentary.

PLUS also wishes to advise the public to beware of any suspicious individuals who claim they are assigned or sent by PLUS to provide towing or repair services on the highway. Highway users are also encouraged to contact PLUSLine for any suspicious services offered by any third-party tow truckers and agents.

Meanwhile, PLUS is actively looking at collaborations with various third parties to introduce new emergency highway services to provide added values to users on its highways.

 
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